Merchants: You may issue refunds in relation to a Transaction ("Refund Transaction") by way of directly crediting a customer's bank account. Unless specifically approved otherwise by Mobilpay, Refund Transactions encompass the original amount and currency of the Transaction plus shipping cost, if any. Refunds will need to be made in the same currency as what was made by the customer. Mobilpay reserves its right to set-off any Refunds from future Due (Payout) Amounts if the user disputes the transaction and the same is not settled by you
Customers: Mobilpay is only a facilitator for merchants to collect monies from their customers against goods sold or services provided. Mobilpay by itself does not sell any goods or services. Therefore all refund/cancellation requests must be placed with the concerned merchants where the transaction was made.Once the request is received by the merchant and forwarded to us, Mobilpay will issue refunds in favour of the buyer (customer) .
The refund will be processed to the same account (or card) from which the payment was made. It may take upto 4 business days for the amount to reflect in your account.